Hewson Group - European leaders in CRM information and Analysis
Mastering the Customer Environment
Hewson Group
Drayton Lodge Park
Norwich
Norfolk, NR8 6AT
tel: +44 1603 864777
email: info@hewson.co.uk
LATEST BLOGS
LATEST NEWS
- 10/06/2008 New Report sets out how the First 90 Days of Customer Engagement is the Critical Area.
This report underlines the absloutely critical nature of the first 90 days engagement with new customers – arguably, no area in customer mana... more
LATEST DOCUMENTS
- 01/03/2009 Customer Onboarding and Re-Onboarding
The Critical Moment Given the current world climate that companies now operate within, much greater consideration must be given to the wider aspects more
- 01/02/2009 The Credit Crunch, OFR and Gordon Brown
We have been contacted by a number of people recently asking for more information on the work we carried out a few years ago on the role of Non Financ more
- 11/03/2002 CRM in the Public Sector
The Report argues that the UK Government must match e-govt strategies with an equal commitment to Customer Relationship Management (CRM) ideas and inf more
- 10/09/2004 Towards a Citizen Centric Authority
The report sets out how IT can completely transform access to and delivery of services in the public sector whether this is in local or central govern more
PHARAMACEUTICAL
Leveraging Incumbent or Legacy CRM - Click here to view
“The case for using smart IT to make maximum use of investment assets in CRM systems. Argues for adaption rather than ?Rip and Replace? approaches.”
Date Published: 17/05/2006
Price: Free
Email Retention and Retrieval - Click here to view
“This definitive White Paper considers the legal implications surrounding email retention and retrieval and concludes that events in the USA in 2005 changed the rules and that Local Authorities and other public bodies are exposed more than they care to realise.”
Date Published: 05/04/2006
Price: Free
Profit or Pain from your User Experience - Click here to view
“Insights and Return on Investment from the end to end User experience of Internet Sites and Services in the UK. Detailed and extensive research into the online user experience”
Date Published: 02/07/2003
Price: Free
Making a Compelling Business Case for CRM - Click here to view
“A comprehensive document looking at ROI in CRM investment. Published with Microsoft this remains a definitive guide.”
Date Published: 25/03/2000
Price: Free