Hewson Group - European leaders in CRM information and Analysis
Mastering the Customer Environment
Hewson Group
Drayton Lodge Park
Norwich
Norfolk, NR8 6AT
tel: +44 1603 864777
email: info@hewson.co.uk
LATEST BLOGS
LATEST NEWS
- 10/06/2008 New Report sets out how the First 90 Days of Customer Engagement is the Critical Area.
This report underlines the absloutely critical nature of the first 90 days engagement with new customers – arguably, no area in customer mana... more
LATEST DOCUMENTS
- 01/03/2009 Customer Onboarding and Re-Onboarding
The Critical Moment Given the current world climate that companies now operate within, much greater consideration must be given to the wider aspects more
- 01/02/2009 The Credit Crunch, OFR and Gordon Brown
We have been contacted by a number of people recently asking for more information on the work we carried out a few years ago on the role of Non Financ more
- 11/03/2002 CRM in the Public Sector
The Report argues that the UK Government must match e-govt strategies with an equal commitment to Customer Relationship Management (CRM) ideas and inf more
- 10/09/2004 Towards a Citizen Centric Authority
The report sets out how IT can completely transform access to and delivery of services in the public sector whether this is in local or central govern more
PUBLIC SECTOR
Leveraging Incumbent or Legacy CRM - Click here to view
“The case for using smart IT to make maximum use of investment assets in CRM systems. Argues for adaption rather than ?Rip and Replace? approaches.”
Date Published: 17/05/2006
Price: Free
Email Retention and Retrieval - Click here to view
“This definitive White Paper considers the legal implications surrounding email retention and retrieval and concludes that events in the USA in 2005 changed the rules and that Local Authorities and other public bodies are exposed more than they care to realise.”
Date Published: 05/04/2006
Price: Free
How the Modernisation Agenda has failed to deliver Transformation - Click here to view
“A Hewson Group Bearing looking at the failpoints in Public Sector modernisation”
Date Published: 01/06/2005
Price: Free
Towards a Citizen Centric Authority - Click here to view
“The report sets out how IT can completely transform access to and delivery of services in the public sector whether this is in local or central government, healthcare or in quasi governmental bodies. Going far beyond the headline claims of applications such as CRM, it argues that the opportunity should be taken to use the current pressure for greater efficiency to comprehensively review processes and eliminate waste. The report considers how a period of prolonged uncertainty that might be associated with a top-down approach to change can be avoided by attention to pragmatic and immediate bottom-up measures. ”
Date Published: 10/09/2004
Price: Free
Every Child Matters - Click here to view
“A response to the Bichard Report and a consideration of the processes and It infrastructures necessary to promote child safety”
Date Published: 01/09/2004
Price: Free
CRM in the Public Sector - Click here to view
“The Report argues that the UK Government must match e-govt strategies with an equal commitment to Customer Relationship Management (CRM) ideas and infrastructures”
Date Published: 11/03/2002
Price: Free